Shout Telecoms solution is key to delivering high call volumes for 24Seven
24Seven is a Telecommunications Network Operator based in the UK. They provide telecom solutions for enterprises, resellers and end users and specialise in designing bespoke IVR services, intelligent call routing, Fax2Email and mobile services. They have invested in their infrastructure to support their own operations and to cater for the individual needs of their customers.
They have a pedigree in building, managing and running telephony services and make every effort to provide a faultless and reliable service.
When they were formed in 2002, 24Seven were a service provider offering bespoke IVR to their client base and running their own services. In 2005, they moved into Wholesale, purchased switching equipment from Telesoft and numbers from Ofcom. At that point they realised the IVR, although working, lacked the functionality they needed to offer premium services to their customers.
Unhappy with the situation, David Samuel, Managing Director of 24/7 became aware of Shout Telecoms through a referral and invited them to meet with his newly appointed Head of IT, Alex Grant, to come up with a solution.
After a thorough review, 24Seven decided to purchase a Telsis Ocean Switch and IVR from Shout Telecoms. Within two months their new system was in place in Docklands and the old equipment in Leeds switched off.
David said, “Prior to engaging with Shout Telecoms we knew things weren’t right and looked around for a company to provide us with a whole solution. Shout is a perfect fit for our business as they are small enough to be responsive, but big enough to offer us round the clock support and are based here in the UK”.
He went on to say, “Shout’s solution makes us extremely competitive and is so flexible we can do pretty much anything with it”.
24Seven have also seen the benefit of cost and resource savings. The system is running so efficiently it needs little resource, so valuable IT staff can be deployed elsewhere.
24Seven plan to deploy more systems and services and were Shout’s first customer to buy their SIP Switch. They are running 980 concurrent calls in parallel with IVR equipment which allows them to bring in IP traffic to the network which delivers high volumes of call traffic for very little investment. They have just purchased extra capacity for the Ocean Switch and E1s increased from 32 to 64.
“We are very pleased with the functionality of the Shout products and delighted with their approach to customer service”, concluded David Samuel.
Business Challenges
- Existing IVR lacked functionality needed
- Needed too much resource to support
- Finding a UK company that could provide end to end support
Keys to Success
- Bespoke solution based on their individual needs
- Reliable 24/7 support, based in the UK
- Flexibility and responsiveness
- Products and solutions which will evolve with the business
Results
- Cost and resource savings
- Competitive and reliable services for customers
- Higher call volumes
Stand out quotes
“Prior to engaging with Shout Telecoms we knew things weren’t right and looked around for a company to provide us with a whole solution. Shout is a perfect fit for our business as they are small enough to be responsive, but big enough to offer us round the clock support and are based here in the UK”.
“Shout’s solution makes us extremely competitive and is so flexible we can do pretty much anything with it”.
“We are very pleased with the functionality of the Shout products and delighted with their approach to customer service”.
David Samuel, Managing Director, 24Seven
