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Speech Recognition / TTS
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Intelligent Call Routing
Fax2Email
Call Record
Personal Numbering
Intelligent Call Routing

Intelligent Call Routing can mean any number of things to a user and the high programmability of our products and solutions means that we can deliver on your individual needs.

In certain circumstances, the Shout solutions can directly control your existing call-handling network, be it INAP, SIP or IN control protocols. This ability to control, together with enhanced SQL database integration, provides us with an extremely powerful Call Routing engine that we have developed for our clients. We have also integrated a Web Server API into this mix, meaning that you can deploy extremely complex and flexible routing applications that can be controlled via the Internet, or indeed via a third party number management or web-based system using protocols such as XML

Some of the largest call routing applications in the UK are already running using Shout’s powerful product and solution portfolio.

Intelligent Call Routing

Features

  • Web-enabled call routing
  • Least Cost Routing
  • Disaster recovery applications

Benefits

  • Intelligent control of your existing Call-handling network
  • Open interfaces web service integration

To find out more about how Shout can help your business, or for more technical information contact us today or call us on +44 (0)23 9224 8530
Our Customers
Invomo
Shout has worked closely with Invomo as their technology partner since their beginning.

When Invomo had a requirement to enhance their call handling applications by adding anti-canvasser support for a large automotive sales website, Shout was the clear choice to work with Invomo to help deliver the solution.

Invomo’s commitment to deliver industry leading web enabled call handling solutions to the market place has been achieved using the flexibility of the Shout SCP product and Shout’s consultative approach to working.

Invomo's solutions are trusted by hundreds of organisations, from financial services to not-for-profit, media to educational establishments. Invomo is created following the acquisition of PNC Telecom and Band-X. As a result of the acquisitions and history of its constituent parts, Invomo is able to point to a strong heritage of innovation in both traditional TDM and IP telephony services.
Copyright 2009 Shout Telecoms