Shout Telecoms
 
 
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Solutions

Speech Recognition / TTS
Voicemail Systems
Custom Statistics and Reporting
Conferencing
Intelligent Call Routing
Fax2Email
Call Record
Personal Numbering
Custom Statistics and Reporting

Shout have a great deal of experience in this area, having designed and built multiple bespoke statistics applications for various operators, including BT, Opal and T-Mobile.

Our proven stats engine works from the Call Detail Records output from any vendors' call handling equipment, collating all available information into a flexible and fast database engine. From here we can design your desired reports, giving you exactly the view you want of your network, including 'Virtual' views that can span across multiple devices.

Should you need detailed and fast information about your infrastructure and/or customers, we can help you to get your hands on this information too.

CustomStats

Features

  • Proven database backend for fast CDR storage and high availability
  • Powerful and flexible report generator
  • Integration with your existing CRM or number management system
  • Email and FTP outputs for background report delivery

Benefits

  • Can be built to meet your individual requirements
  • Can pull traffic analysis information together from multiple disparate technologies
  • Can be configured for 'near real time' reporting, depending on your infrastructure
  • Automated Email and SNMP Alerts of network issues

To find out more about how Shout can help your business, or for more technical information contact us today or call us on +44 (0)23 9224 8530
Our Customers
Invomo
Shout has worked closely with Invomo as their technology partner since their beginning.

When Invomo had a requirement to enhance their call handling applications by adding anti-canvasser support for a large automotive sales website, Shout was the clear choice to work with Invomo to help deliver the solution.

Invomo’s commitment to deliver industry leading web enabled call handling solutions to the market place has been achieved using the flexibility of the Shout SCP product and Shout’s consultative approach to working.

Invomo's solutions are trusted by hundreds of organisations, from financial services to not-for-profit, media to educational establishments. Invomo is created following the acquisition of PNC Telecom and Band-X. As a result of the acquisitions and history of its constituent parts, Invomo is able to point to a strong heritage of innovation in both traditional TDM and IP telephony services.
Copyright 2009 Shout Telecoms