KCOM approached Shout in search of a solution that would enable them to win a substantial new customer, but needed to enhance the capability of their Intelligent Network in order to deliver the required services.

Having already developed their own Intelligent Call Routing applications it was essential that any new solution would seamlessly integrate into their unique infrastructure.

Shout continues to work closely with KCOM and have developed a true Technology partnership, assisting KCOM to win new business by providing advanced capabilities and consultancy whenever called upon to do so.

Kingston Communications has been around since telecommunications began. They share Shout’s belief in collaboration and mutual understanding and focus on delivering tailored solutions, rather than ‘one size fits all’ products.